Applicable to MasterScanner version Kubuntu 32bit - v3.2.10 or LINUX MINT 64bit - v3.4.x or higher.

The Z axis (vertical) has two major speed settings which can be found under the 'Maintenance' button --> 'Machine Speeds' option. The 'Rate Z Axis Slow' is typically set to 60. The 'Rate Z Axis Quick' is typically set to 255.
The 'slow' speed is used for precision positioning, whereas the 'quick' speed is used to quickly move to the desired position.

The 'Rate Z Axis Slow gravity

IAC can provide a solution with your measurement problems, but we do need certain information to process your support request.

Just reporting an error message doesn't suffice enough information, we like to encourage you to trace your problem described in detail, so we can trace the problem more accurately.

We have a support center where we made a "Special Support Form" to pin point your problem more accurately.

This is too help you quickly, but also improves our software much better if these

IAC can provide a solution with your measurement problems, but we do need certain information to process your support request.

Just reporting an error message doesn't suffice enough information, we like to encourage you to trace your problem described in detail, so we can trace the problem more accurately.

We have a support center where we made a "Special Support Form" to pin point your problem more accurately.

This is too help you quickly, but also improves our software much better if these

We constantly trying to improve our service and we have build a "Request Activation Key" form.
After login into the Support center you can request a new key by going to the "Submit Ticket".

You wil see the option "Request Activation Key" select this option and press the button "Next".
Enter the Project ID and  Activation ID and select the Additional Options you have purchased with this machine.

We will sent you as soon as possible a new activation key which can be viewed from the support center or